Beauty

What is the Refund/Exchange Policy?
We understand that there may be a case in which you need to return or exchange your order. We are more than happy to accommodate eligible* returns/exchanges within 7 days of receiving your order.

Why are  DD Luxury Xtensions not exchangeable/returnable if used?

Human hair extensions are a hygienic product and cannot be returned or exchanged once they have been used. We always take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety reasons. This is an industry standard, and other hair extensions suppliers do not allow returns of used items for the same reasons. No exceptions will be made. If you are unsure about the integrity of your TrueHair Extensions, contact our customer service by email at enhancedbydeellc@gmail.com

Eligibility:
• Extensions must be in all of its original packaging & not be used and any form, this includes wash, straighten or colored.

• Promotional items must be included with your return for a refund. Any purchase using a promotional code for a Free Product must also include the free product to receive a refund. Full purchase price of free product will be deducted from your final refund if you decide to keep the item.

Shipping Labels
We do not provide shipping labels for returns and exchanges. We strongly recommend you send your item back with a tracking number to avoid lost returns.

What if my order is defective?
If a product is defective please send a photo of the defect along with a description to customer service at enhancedbydeellc@gmail.com and we will gladly help you to resolve the issue.

May I return/exchange DD Luxury Xtensions without submitting a return request?

NO! You need to submit a claim via email to enhancedbydeellc@gmial.com. We will contact you via email or phone. Once you hear from our customer service representative, we will provide you return instructions, then you may ship your item(s) back to us.

How do I return my item?

All TrueHair Extensions must be shipped back in the original packaging. The packaging must not be torn or defaced in any way or a return will not be issued. A copy of your invoice must accompany your return/exchange to facilitate tracking of your returned product and to expedite your refund. Please note that refunds/exchanges for merchandise returned without submitting for a return/exchange will be denied.
Where to I send my return/exchange items to?
Please send your return/exchange to:

Enhanced By Dee,LLC
600 Westridge Pkwy STE 714 McDonough, GA 30253

All items will be inspected upon receipt to see if you qualify for a return/exchange. Worn/tampered merchandise will not be refunded or eligible for an exchange & will be returned to you in the condition they were received.

How will I receive my refund?

A refund will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not worn or tamper with. 

When will I receive my refund?
Returns will be refunded to the original form of payment within 1-3 business days after we receive your return. Please allow 2-3 business days after your return is received at our Returns Center for processing.

When will I receive my exchanged items?
Please allow 2-3 business days after your return to arrives at our Returns Center for processing. Once we have received, inspected and approved that the hair extensions are not worn or tamper with, you will be issued a store credit to repurchase your desired shade/length for exchange.

If you receive the wrong product, we apologize and we will do our best to quickly fix our mistake. Please contact us asap at enhancedbydeellc@gmail.com or 478-787-1650 with your order, and detailed information and we will be happy to make it right.

Out of Stock Policy:
Our inventory can fluctuate throughout the day, so an item indicated as “in stock” when you place your order may, in fact, be out of stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. Most out of stock items are in stock again within 1-2 weeks & sometimes sooner. Backorders will automatically be upgraded to 2-4 day shipping (*Domestic orders only) to get it to you even sooner. Custom length items are not kept in stock, but can be special ordered for you and are shipped within three to four (3-4) weeks.

Order Cancellation Policy:

To cancel an order you have placed with TrueHair.com, you must contact customer support by email enhancedbydeellc@gmail.com or by phone 478-787-1650 before it has been SHIPPED. Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund.

How may I contact you?

Call us during business hours from 9:00am - 6:00pm Eastern Standard time at 478-787-1650 or email us anytime at enhancedbydeellc@gmail.com and we will reply to you within 24 hours.

How do I prepare my bundles for install?
To prepare your bundles for install, pre-wash and condition your bundles with high-quality shampoo and conditioning products that are Sulfate Free.

Can I dye my hair extensions?

 We recommend that you allow an experienced hair care professional to color of your hair extensions.

How do I care for my hair extensions?
To properly care for your extensions you should shampoo and condition regularly, with a high-quality sulfate-free shampoo. Use a sulfate-free creamy conditioner to add moisture. Use a heat protectant when applying heat styling tools, and sleep on a satin pillowcase (or in a satin cap) to reduce breakage, tangles and thinning

How do I care for my Straight textured hair extensions?
The Straight texture is extremely low-maintenance. To avoid weighing hair down, use only a small amount of product as needed. After install and washes, flat iron the hair to give a sleek appearance.

How to care for my Body Wave textured hair extensions?
The Body Wave texture is low-maintenance. To keep your bundles light and fluffy, use only a small amount of product. To enhance the Body Wave pattern, use a spray bottle to mist hair with water before adding products. Comb hair with a wide-tooth comb while damp and scrunch the hair with your hands. Allow hair to dry to set the wave pattern.

To set waves or curls, you can use a curling iron or Flexi Rods. To straighten hair, use very little to no product. Body Wave hair straightens very easily with a flat iron.

How do I care for my Deep Wave textured hair extensions?
The Deep Wave texture requires slightly more maintenance than the Body Wave textured hair. On a daily basis, wet your hair and gently comb out your Deep Wave hair with a wide-tooth comb. To apply product, rub product in palms of hands first, then distribute product evenly throughout hair.

To enhance the Deep Wave pattern and avoid dryness or frizziness, use a spray bottle to mist hair with water before adding a creamy moisturizer. Comb hair with a wide-tooth comb while damp and scrunch the hair with your hands. Allow hair to dry to set the wave pattern.

How do I care for my Curly and Kinky Curly textured hair extensions?
The Curly and Kinky Curly textures require more care and maintenance. On a daily basis, wet your hair and gently comb out your extensions with a wide-tooth comb. Use a spray bottle to mist your hair with water followed by a creamy moisturizer to help avoid dryness or frizziness. You can use more products on your Curly and Kinky Curly textured hair than other textures without having the appearance the hair is weighed down.

Comb hair into desired style using a wide-tooth comb and let wave pattern dry to set. After wave pattern has set, you can finger-comb your hair gently to add volume or brush to add afro-like volume.

How do I straighten my Deep Wave and Curly-textured hair extensions?
Deep Wave- and Curly- textured hair straightens with a flat iron into a coarser texture than the Body Wave.

Start by shampooing and conditioning the hair with a high-quality sulfate-free shampoo to make sure hair is not weighed down by product that can prevent sleek straightening. Make sure your natural hair underneath your extensions is completely dry.

Next, part hair into four sections to ensure all hair gets the heat it needs to straighten. Lightly mist your palm with a light heat-protectant product, and then apply to the hair in each section. We recommend using a blow drier with a comb attachment followed by a padded brush, to loosen the wave pattern before applying heat from a flat iron.

Take a small sub-section of hair and use a ceramic flat iron to grip hair firmly. Start at the root, and move slowly until you reach the end. If required, do a second pass until hair is straight and sleek. Repeat until all your hair is straightened. Then style as desired!